Frequently Asked Questions

Find quick answers about DeftPet water fountains, elevated fountains, replacement filters, pumps, compatibility, care, and maintenance.

Are DeftPet water fountains designed for large dogs?

Yes. DeftPet water fountains are designed with large drinking areas and high-capacity reservoirs for medium and large dogs, multi-dog homes, and multi-pet households.

Our standard stainless steel fountain range includes 15L, 18L, 21L, and 24L capacities, so you can choose a size based on your pets and daily water needs.

What sizes of DeftPet water fountains are available?

DeftPet standard water fountains are available in:

15L / 3.96 Gal — Large Capacity
Best for medium to large dogs.

18L / 4.76 Gal — Extra Large Capacity
Best for large dogs and multi-pet households.

21L / 5.55 Gal — Mega Capacity
Best for multi-pet homes with higher daily water needs.

24L / 6.34 Gal — Maximum Capacity
Best for multiple large dogs and high-water-demand households.

DeftPet also offers elevated fountain options for pets that benefit from a raised drinking position.

What are DeftPet water fountains made from?

DeftPet fountains use 304 stainless steel drinking surfaces and reservoirs on compatible models.

Stainless steel provides a durable, easy-to-clean drinking surface and is designed for long-term everyday use.

What is the difference between standard and elevated DeftPet fountains?

Standard DeftPet fountains sit closer to floor level.

Elevated fountains raise the drinking surface to provide a more comfortable drinking position for medium and large dogs.

DeftPet adjustable elevated stands offer three height settings, allowing compatible fountains to be positioned higher as needed.

Which fountains are compatible with the DeftPet Adjustable Elevated Stand?

The DeftPet Adjustable Elevated Stand is designed for compatible:

12L, 15L, and 18L DeftPet water fountains.

It is not compatible with 21L or 24L fountains.

Always check the product compatibility information before ordering an elevated stand or replacement accessory.

Do DeftPet fountains use replacement filters?

Yes. Compatible DeftPet fountains use a multi-stage filtration system designed to help capture pet hair, debris, and other particles from circulating water.

DeftPet replacement filter packs are available in multiple quantities, including 6-pack, 8-pack, and 12-pack options.

How often should I replace the water fountain filter?

Filter replacement frequency depends on the number of pets, water quality, and daily use.

Check the filter regularly and replace it whenever it becomes visibly dirty, clogged, or when water flow noticeably decreases.

For homes with multiple pets, more frequent replacement may be needed.

Does DeftPet sell replacement pumps?

Yes. DeftPet offers replacement water pumps for compatible DeftPet fountains.

Before ordering, check your fountain model and product compatibility to make sure you select the correct replacement part.

How often should I clean the water pump?

We recommend checking and cleaning the pump regularly to remove pet hair, debris, and mineral buildup.

For best performance, remove the pump cover and sponge, rinse the components, and clean the internal pump area with a small cleaning brush.

More frequent cleaning may be required in multi-pet homes.

What does the water level indicator mean?

On compatible DeftPet models, the illuminated water-level window makes it easier to check the fountain at a glance.

Blue indicates a normal water level.
Red indicates that it is time to add water.

Do not allow the pump to run without sufficient water.

Are DeftPet water fountains suitable for multiple pets?

Yes. Larger DeftPet fountains are especially suitable for multi-pet households because they provide a larger water capacity and spacious drinking surface.

For multiple large dogs, consider an 18L, 21L, or 24L model depending on household size and daily water consumption.