Frequently Asked Questions

Find answers to common questions about DeftPet dog water fountains, Splash Guard models, adjustable elevated fountains, replacement filters, cleaning, shipping, and returns.

1. Choosing the Right DeftPet Water Fountain

Are DeftPet water fountains designed for large dogs?

Yes. DeftPet water fountains feature spacious drinking areas and large-capacity reservoirs designed for medium and large dogs, multi-dog homes, and multi-pet households.

Our fountains are available in different capacities to match your pets' daily water needs.

What sizes of DeftPet water fountains are available?

DeftPet offers three fountain ranges:

Standard Stainless Steel Water Fountains

• 12L / 3.17 Gal

• 15L / 3.96 Gal

• 18L / 4.76 Gal

• 21L / 5.55 Gal

• 24L / 6.34 Gal

Adjustable Elevated Water Fountains

• 12L / 3.17 Gal

• 15L / 3.96 Gal

• 18L / 4.76 Gal

Splash Guard Water Fountains

• 12L / 3.17 Gal

• 15L / 3.96 Gal

• 18L / 4.76 Gal

How do I choose the right DeftPet fountain?

Consider four factors:

• Pet Size: Larger dogs may benefit from a spacious drinking area.

• Number of Pets: Multi-dog households often need greater water capacity.

• Drinking Height: Adjustable elevated models offer different drinking heights.

• Splashing Habits: Splash Guard models help reduce splashes and drips around the drinking area.

Choose the fountain that best fits your pets and everyday routine.

How often will I need to refill my fountain?

Refill frequency depends on your dogs' size, activity level, drinking habits, the number of pets, and environmental conditions.

For example, a 12L fountain may provide approximately four days of water for one large dog, while a 15L fountain may provide approximately two to three days for two large dogs under certain usage conditions.

These are illustrative estimates, not guaranteed refill intervals. Always check water levels daily and refresh drinking water regularly.

Are DeftPet fountains suitable for multiple pets?

Yes. DeftPet's spacious drinking areas and larger reservoirs make them practical for multi-pet households.

For homes with multiple large dogs, consider 18L, 21L, or 24L models based on your pets' combined daily water consumption.

What materials are used in DeftPet water fountains?

DeftPet stainless steel fountain models feature 304 stainless steel drinking surfaces and reservoirs.

These surfaces are durable and easy to clean, making them practical for everyday pet hydration.

2. Standard & Adjustable Elevated Fountains

What is the difference between standard and elevated DeftPet fountains?

Standard fountains sit closer to floor level, while adjustable elevated models raise the drinking surface to accommodate different drinking-height preferences.

DeftPet adjustable elevated fountains offer three height settings on compatible 12L, 15L, and 18L models.

Which fountains are compatible with the DeftPet Adjustable Elevated Stand?

The DeftPet Adjustable Elevated Stand is designed for compatible 12L, 15L, and 18L fountains.

It is not compatible with 21L or 24L models.

Always check the specific product's compatibility information before purchasing a stand or accessory. Do not assume Splash Guard models are compatible unless explicitly stated on the product page.

3. Splash Guard Dog Water Fountains

What is a DeftPet Splash Guard Water Fountain?

A DeftPet Splash Guard Water Fountain features a removable transparent guard around the drinking area to help reduce splashing during everyday use.

Combined with the included silicone mat, it helps manage splashes and drips around the fountain.

These models are especially useful for large dogs and households looking for a tidier drinking area.

What is the difference between standard and Splash Guard fountains?

Both ranges feature large water reservoirs, stainless steel drinking surfaces, and continuous water circulation.

The Splash Guard range adds a removable transparent splash guard and side clips to help reduce water splashing outside the drinking area.

Choose a Splash Guard model if managing everyday splashes is a priority.

What sizes of DeftPet Splash Guard fountains are available?

DeftPet Splash Guard fountains are available in:

• 12L / 3.17 Gal: A practical option for large dogs.

• 15L / 3.96 Gal: Additional capacity for large dogs and multi-pet homes.

• 18L / 4.76 Gal: Extra-large capacity for households with higher daily water needs.

All three models feature removable transparent splash guards.

Does the Splash Guard completely prevent splashing?

No. The transparent splash guard is designed to help reduce splashing, but the fountain is not completely splash-proof.

Actual results depend on your pet's drinking habits. The included silicone mat helps catch additional drips and splashes.

How do I install the removable Splash Guard?

Position the transparent splash guard around the drinking area and secure it using the side clips.

Check that the guard is properly attached before using the fountain. Follow the included User Guide for detailed installation instructions.

How do I remove and clean the Splash Guard?

Turn off and unplug the fountain before cleaning.

Release the side clips, carefully lift off the transparent guard, and rinse it with clean water. Gently remove any accumulated residue.

Reinstall the guard and secure the clips before using the fountain again.

Are replacement side clips included?

Yes. Each DeftPet Splash Guard fountain includes two sets of side clips.

One set is used for installation, while the second set is included as a spare.

What comes with a DeftPet Splash Guard fountain?

The 12L, 15L, and 18L Splash Guard fountain sets include:

• Stainless steel water fountain

• Removable transparent splash guard

• Two sets of side clips (one installation set and one spare)

• Water pump and faucet

• Three replacement water filters

• Pump pre-filter sponge

• Waterproof silicone mat

• Cleaning brush

• Power adapter and cable

• User Guide

For exact package contents, refer to your selected product listing.

Does a Splash Guard fountain include an adjustable elevated stand?

No. DeftPet's standard Splash Guard fountain models do not include an adjustable elevated stand.

If you prefer a raised drinking position, explore our adjustable elevated fountain range and review accessory compatibility before ordering.

Explore Splash Guard Water Fountains

4. Filters, Water Pumps & Maintenance

How does the DeftPet filtration system work?

Compatible DeftPet water fountains use multi-stage filtration to help capture pet hair, debris, and other particles as water circulates through the system.

Replaceable filters and accessible components help make routine fountain maintenance more convenient.

How often should I replace the water fountain filter?

We recommend replacing the main water filter approximately every 1–3 weeks, depending on water conditions, the number of pets, and daily usage.

Inspect the filter regularly and replace it sooner if it becomes visibly dirty or clogged.

How should I prepare a new replacement filter?

Soak the new filter in clean water for 3–5 minutes, then rinse briefly before installation.

Install the filter according to your fountain's User Guide.

How often should I clean the water pump?

Inspect and clean the water pump approximately once a week.

Turn off and unplug the fountain before cleaning. Follow the User Guide to remove accessible pump components and gently clean accumulated pet hair, debris, or mineral buildup.

Multi-pet households may require more frequent cleaning.

What should I do if the water flow becomes weak?

First, check that the fountain contains sufficient water.

Then turn off and unplug the fountain, inspect the water filter for clogging, and clean the pump and accessible components according to the User Guide.

If the issue continues, contact DeftPet Customer Support for assistance.

What do the blue and red water-level lights mean?

On compatible DeftPet models:

• Blue Light: Normal water level.

• Red Light: Water level is low; refill the fountain.

Check the water level regularly and avoid operating the pump without sufficient water.

Can I purchase replacement filters and accessories separately?

Yes. DeftPet offers replacement products including:

• Replacement water filters in 6-pack, 8-pack, and 12-pack options

• Replacement water pumps

• Filter cases

• Compatible adjustable elevated stands

Always check product compatibility before purchasing replacement parts.

5. Shipping, Returns & Orders

Where does DeftPet ship?

DeftPet currently ships to eligible addresses within the United States.

Shipping availability and delivery options are displayed at checkout. Some locations may have limited shipping options.

Does DeftPet offer free shipping?

Free standard shipping is available on eligible U.S. orders.

Any applicable shipping charges and estimated delivery information will be shown at checkout.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow time for the carrier's tracking system to update.

What is DeftPet's return policy?

DeftPet offers a 30-day return policy from the date of delivery.

Eligible returns include free return shipping with no restocking fee.

To request a return, contact our support team before sending the product back. Please include your order number and return reason.

For complete details, review our Return & Refund Policy.

Can I cancel or change my order?

Orders that have not entered fulfillment may be eligible for cancellation within one hour of purchase.

Contact DeftPet Customer Support as soon as possible with your order number.

Once an order has entered fulfillment or shipped, cancellation may no longer be possible.

What should I do if my order arrives damaged or has missing parts?

Contact service@deftpet.com as soon as possible.

Please include your order number, product model, and clear photos or videos showing the issue.

Our support team will review the situation and help determine the appropriate resolution.

6. Customer Support

How do I contact DeftPet for product or order support?

Our customer support team can assist with product selection, compatibility, installation, replacement parts, order questions, and after-sales service.

DeftPet Customer Support

Email: service@deftpet.com

When contacting us about a product issue, please include your order number and fountain model so we can assist you more efficiently.

You can also visit our User Guide & Setup page for product instructions.

Built for Bigger Care.

From large-capacity water fountains to splash-reducing designs and replacement accessories, DeftPet is committed to making everyday hydration easier for large dogs and multi-pet households.