Terms of service

Terms of Service

Last Updated: September 2026

Welcome to DeftPet. These Terms of Service ("Terms") govern your use of deftpet.com and any purchases made through our website.

By accessing our website, creating an account, or purchasing a product from DeftPet, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Online Store Terms

You must be legally capable of entering into a binding agreement in your jurisdiction to use this website or make purchases.

You may not use our products or services for any unlawful or unauthorized purpose, or violate any applicable laws while using our website.

2. Products and Product Information

DeftPet sells pet water fountains, elevated fountain systems, replacement filters, pumps, accessories, and related pet products.

We make reasonable efforts to display product descriptions, dimensions, materials, colors, specifications, and images accurately. However, actual product appearance may vary slightly due to lighting, screen settings, manufacturing updates, or product improvements.

We may modify product specifications, packaging, accessories, or availability without prior notice where such changes do not materially affect the intended use of the product.

3. Orders

All orders are subject to availability and acceptance.

We reserve the right to refuse, limit, or cancel an order if we reasonably believe that:

Product or pricing information is incorrect
An item is unavailable
Fraudulent or unauthorized activity is suspected
The order violates these Terms

If we cancel an order after payment has been processed, the applicable amount will be refunded.

4. Pricing and Payment

Prices displayed on our website are shown in the applicable store currency unless otherwise stated.

Prices, promotions, discounts, and product availability may change without notice.

You agree to provide current, complete, and accurate billing and payment information for all purchases.

Taxes, shipping charges, duties, or other fees may apply depending on the destination and will be displayed where applicable during checkout.

5. Order Cancellations

Orders that have not yet entered fulfillment may be eligible for cancellation within 1 hour of purchase.

To request a cancellation, contact:

service@deftpet.com

Please include your order number.

Once an order has been processed or shipped, it may no longer be canceled and will instead be subject to our Return & Refund Policy.

6. Shipping and Delivery

Estimated shipping and delivery times are provided for convenience and are not guaranteed unless explicitly stated.

Delivery delays may occur due to carriers, weather, customs, holidays, address issues, or other circumstances outside DeftPet's reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

7. Returns and Refunds

Eligible purchases may be returned in accordance with our Return & Refund Policy.

DeftPet currently offers eligible returns within 30 days of delivery, subject to the conditions stated in that policy.

Please review our Return & Refund Policy for complete information regarding returns, refunds, defective products, exchanges, and final sale items.

8. Product Use and Safety

DeftPet products should be used only for their intended purpose and according to the included instructions.

Customers are responsible for:

Proper installation and assembly
Regular cleaning and maintenance
Replacing filters and consumable parts when necessary
Inspecting electrical components, pumps, cables, and accessories before use
Keeping electrical connections and adapters away from unsafe water exposure

Discontinue use if a product appears damaged or unsafe.

9. Pet Health Information

Information provided on the DeftPet website, packaging, product pages, guides, or marketing materials is intended for general informational purposes only.

DeftPet products and content are not intended to diagnose, treat, cure, or prevent any medical or veterinary condition.

For questions about your pet's health, hydration requirements, medical conditions, or treatment, please consult a qualified veterinarian.

10. Intellectual Property

All content available on deftpet.com, including but not limited to:

DeftPet trademarks and logos
Product photography
Graphics
Videos
Product descriptions
Website layouts
Text
Illustrations
Packaging designs

is owned by or licensed to DeftPet and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially use this content without prior written permission from DeftPet.

11. Prohibited Uses

You may not use our website or services to:

Violate applicable laws or regulations
Commit fraud
Infringe intellectual property rights
Transmit malicious code or viruses
Attempt unauthorized access to our systems
Collect customer information without authorization
Interfere with website security or operation
Misrepresent your identity or purchase information

We reserve the right to restrict or terminate access for violations of these Terms.

12. Third-Party Services

Our website may use third-party services, payment processors, shipping providers, analytics platforms, social media services, or other integrations.

Your use of third-party services may also be subject to their own terms and privacy policies.

DeftPet is not responsible for the independent actions, policies, or availability of third-party providers.

13. Website Availability

We aim to keep deftpet.com available and functioning properly but do not guarantee uninterrupted or error-free access.

We may update, suspend, modify, or discontinue portions of the website when reasonably necessary for maintenance, security, business operations, or product updates.

14. Disclaimer of Warranties

Except where otherwise required by law or expressly stated in a written product warranty, our website and services are provided on an "as available" basis.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by applicable law, DeftPet will not be liable for indirect, incidental, special, or consequential losses resulting from misuse of our products, website interruptions, third-party services, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold DeftPet harmless from claims, losses, or expenses arising from your unlawful misuse of our website, products, or services, or your violation of these Terms.

17. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain in effect.

18. Termination

We may suspend or terminate access to our services if these Terms are materially violated.

Any obligations or liabilities incurred before termination will continue to apply where appropriate.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, products, legal requirements, or business practices.

The latest version will always be available on this page. Continued use of our website after changes are posted constitutes acceptance of the updated Terms where permitted by law.