Contact information
Contact Information
If you have questions about DeftPet products, orders, shipping, returns, replacement parts, or product support, our customer service team is here to help.
DeftPet Customer Support
Email: service@deftpet.com
Website: deftpet.com
When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you more efficiently.
For product-related issues, please include:
- Product name or model
- Order number, if applicable
- A brief description of the issue
- Photos or videos, when helpful
Order & Shipping Support
For questions regarding order status, shipping, delivery, address changes, or cancellations, please contact:
Returns & Refunds
For return or refund requests, please review our Return & Refund Policy before contacting us.
Please include your order number and the reason for your return request.
Product Support
For assistance with DeftPet water fountains, elevated stands, replacement filters, pumps, filter cases, or other replacement parts, contact:
Providing photos or videos of the issue may help us understand the problem more quickly.
Warranty & Replacement Parts
For warranty questions, troubleshooting, or replacement-part support, please contact our customer service team before purchasing a replacement component if you are unsure about compatibility.
Email: service@deftpet.com
Business Inquiries
For general business or partnership inquiries, please contact: