Refund policy

Return & Refund Policy

At DeftPet, we want you and your pets to be happy with your purchase. If your order is not quite right, we're here to help.

30-Day Return Policy

You may request a return within 30 days of delivery.

To be eligible for a return, the product should be returned in reasonably good condition with its original components and accessories. If possible, please keep the original packaging until you are sure you are satisfied with your purchase.

Products that are damaged, defective, or incorrect upon arrival are also covered under this policy.

Free Returns

DeftPet offers free return shipping for eligible returns.

There is no restocking fee.

Please contact us before returning your item. Our support team will provide return instructions and, when applicable, a prepaid return shipping label.

Do not send a return without contacting us first, as unauthorized returns may delay processing.

How to Start a Return

To request a return, email:

service@deftpet.com

Please include:

Your order number
The product you would like to return
The reason for the return
Photos or video if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide the next steps.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, missing parts, or different from what you ordered, contact us as soon as possible at service@deftpet.com.

Please provide your order number and clear photos or videos showing the issue so we can help resolve it quickly.

Depending on the situation, we may offer a replacement, replacement part, or refund.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method.

Please note that your bank, credit card provider, or payment service may require additional time to process and post the refund after it has been issued.

Original shipping charges, if any, may not be refundable unless the return is caused by an error on our part or the product arrived damaged or defective.

Exchanges

If you need a different product or replacement item, please contact us at:

service@deftpet.com

Depending on availability, we may arrange a replacement or ask you to return the original item and place a new order.

Order Cancellations

Orders that have not yet been fulfilled may be canceled within 1 hour after purchase.

To request a cancellation, contact:

service@deftpet.com

Please include your order number.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled. You may request a return after the order is delivered.

Final Sale Items

Products clearly marked Final Sale are not eligible for return, refund, or cancellation unless they arrive damaged, defective, or incorrect.

Return Packaging

Please securely package the product and include all applicable accessories, components, manuals, filters, pumps, cables, or other items originally included with the product.

For pet fountains and related products, we recommend draining all water and allowing the product to dry before packing it for return.