Shipping policy

Shipping Policy

Last Updated: September 2026

Thank you for shopping with DeftPet. This Shipping Policy explains how orders placed through deftpet.com are processed, shipped, and delivered.

Order Processing

Orders are processed after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During peak seasons, holidays, promotions, or periods of unusually high order volume, processing may take longer than usual.

Once an order has entered fulfillment, we may no longer be able to change or cancel it.

Shipping Destinations

DeftPet currently ships to eligible addresses within the United States.

Available shipping methods and delivery options will be shown at checkout based on your delivery address.

Some remote locations, PO Boxes, military addresses, Alaska, Hawaii, or U.S. territories may have limited shipping options or additional delivery requirements.

Shipping Costs

Free standard shipping is available on eligible U.S. orders when displayed at checkout.

Any applicable shipping charges will be clearly shown before you complete your purchase.

Shipping costs may vary depending on:

Delivery destination
Product size and weight
Shipping method
Order value
Carrier availability

Estimated Delivery Times

Estimated delivery dates shown at checkout are provided for reference only and are not guaranteed.

Delivery times begin after your order has been processed and may vary depending on your location and the shipping carrier.

Delivery delays may occur due to circumstances outside DeftPet's reasonable control, including:

Severe weather
Carrier delays
High seasonal shipping volume
Holidays
Incorrect or incomplete delivery information
Local delivery disruptions

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for the carrier's tracking system to update after your shipment has been dispatched.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before placing your order.

If you notice an error after placing an order, contact us as soon as possible at:

service@deftpet.com

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee changes once an order has been processed or shipped.

DeftPet is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Order Cancellation

Orders that have not yet entered fulfillment may be eligible for cancellation within 1 hour of purchase.

Please contact:

service@deftpet.com

and include your order number.

Once an order has been shipped, it cannot be canceled and will instead be subject to our Return & Refund Policy.

Lost Packages

If your tracking information shows no movement for an extended period or you believe your package has been lost, please contact us at:

service@deftpet.com

Include your:

Order number
Name
Shipping address
Tracking number, if available

We will assist you in reviewing the shipment and, where appropriate, work with the carrier to investigate the issue.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

Check around your delivery location.
Ask household members or neighbors.
Check with your building reception, front desk, or mailroom.
Contact the shipping carrier using your tracking number.

If the package still cannot be located, contact DeftPet Customer Support and we will help review the situation.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible at:

service@deftpet.com

Please include:

Your order number
Photos of the damaged product
Photos of the shipping box and packaging
A brief description of the issue

This information helps us review the issue and determine the appropriate resolution.

Multiple Shipments

Some orders may be shipped in more than one package.

If this happens, you may receive separate tracking numbers and packages may arrive on different dates.

Delivery Delays

DeftPet is not responsible for delays caused by shipping carriers, severe weather, natural disasters, transportation disruptions, customs, or other events outside our reasonable control.

However, our customer support team will be happy to help you review the status of your shipment.

International Shipping

International shipping availability may vary.

If international delivery is available for your destination, applicable shipping fees, taxes, duties, and import charges may be displayed at checkout or assessed by local authorities.

Customers are responsible for any import duties, customs charges, or local taxes unless otherwise stated at checkout.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping services, carriers, fulfillment processes, or applicable requirements.

The latest version will always be available on deftpet.com.